Design Thinking
Learning Journey

Organization wide adoption Design Thinking is a "Journey". It comprises of multiple phases:

1. OA
In this phase, we work closely with business leaders as well as L&D teams; firstly to understand the strategic requirements and devise a vision for the transformation they are seeking with Design Thinking, and then conduct a diagnostics of current practices and skills in the organization. This study is conducted either at a department/function level or for a geographical unit, and helps us contextualize the offering to our client's needs.
In this phase, we interface with the nominated teams or individuals to understand their workflows and challenges. During this phase, they also take some self-assessment exercises. Based on our findings, individual learning paths are curated.
2. DTW1
This is typically a 2-3 day immersive hands-on workshop on Design Thinking. In the beginning, participants are introduced to basic concepts of design like user empathy, problem framing, ideation and prototyping & testing, with the help of industry case studies. Then, for a major part of the workshop, participants apply design thinking to solve a business challenge which simulates different aspects of their business challenges. In this Project-Based-learning approach, participants are active learners and learn while doing. They work in small teams of 3-6 guided by the workshop facilitators who are experienced Design Thinkers. Towards the end, participants share their experiences, and devise plans for practicing design thinking in their live projects.
After the first workshop, participants get access to online content (videos, case studies, simulations) on design thinking. Parallely, they work on 1-2 month long practice projects. During this phase, they have regular access to mentors and coaches from TinkerLabs. Participants' learning through the online content and practice project is monitored and individualized feedback and support are offered.
5. DTW2
In this advanced workshop, participants go deeper in chosen design activities based on their job profiles, and their learning experience during the stage 4. For example, in an IT services company, pre-sales and consulting teams take advanced workshops on User Research and Innovation Workshops, solution architects take research synthesis and building testable concepts, delivery and quality teams typically focus on prototyping and usability testing methods.
6. TTT
In this phase, the first set of Design Thinkers undergo training and practice exercises on facilitating further workshops for their colleagues in the organization. In this stage, participants conduct brief sessions with regular feedback from mentors. They are also given manuals and support material for their future workshops. This marks the end of a corporate Design Thinking Learning Journey.
  • When L&T Infotech decided to adopt Design Thinking, we were considering several vendors from tops professors to Design Studios. Almost all players were talking about Design as a generic problem solving tool; only TinkerLabs was able to contextualize Design Thinking for IT Services. We started our Design Thinking Journey with TinkerLabs on Dec' 2015 and we continue to work very closely with them.

    "KNK" Venkataraman KNK
    EVP & Head of Global Business Operations - IMS BU, L&T Infotech

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